Debbie Von
Behren
is co-founder and principle program designer of VBA Consulting Group, Inc. She
is a nationally known expert in organizational and workforce development. She
has led many highly successful large-scale strategic planning, change
initiatives, organizational development and corporate training projects for
public and private sector clients.
Debbie has worked nationally and internationally for
clients such as Hewlett-Packard where she was responsible for change management
and training in the re-alignment of HP’s purchasing organization from
decentralized units to one global function. She developed a cascading
sponsorship and messaging process, new position descriptions and department
infrastructure to support the successful transition of the workforce into an
e-business culture. She facilitated global strategic sourcing summits as part
of the project that resulted in significant savings to Hewlett-Packard.
Debbie served as the lead instructional designer
working with Dell Computer Corporation to develop a week–long new manager
on-boarding training process that is required for all Dell people managers in
locations around the world. She also designed a leadership course, “Maximizing
Team Performance” that is currently being deployed globally to Dell people
managers worldwide. Debbie has been involved in multiple design and delivery
projects for Dell including key training components for Michael Dell’s 2004
leadership imperative initiative.
Debbie, partnering with the City of Coral Springs,
developed a customer service improvement process and quality measurement system
for the City. She designed training and reinforcement systems to support the
project that resulted in the City being the first municipal government to
receive a Malcolm Baldridge based quality award – the Governor’s Sterling
Award.
In addition, she was the project manager for the
Governor’s (Florida) Eco Heritage Tourism Committee where she coordinated and
facilitated the development of a statewide plan to promote and protect
Florida’s natural, coastal, cultural and historical resources. The project
required working with multiple stakeholder groups and resulted in a plan that
was approved and funded by the Legislature.
Debbie also served as project manager for the City of
Tallahassee’s multi-year quality improvement initiative that included
organizational assessment, partnering with City staff to develop an improvement
strategy, instructional design of custom quality and customer service training,
process improvement projects and development of a robust measurement system. To
the organization’s credit, The City was subsequently recognized one of
America’s best cities.
Debbie worked closely with the Walton County, Florida
Tourism Development Council and was responsible for initiating and designing a
strategic planning process that has resulted in continual year over year
increases in tourism, bed tax collection and destination development. She continues
there in her responsibilities to conduct annual assessments, develop a
strategic plan approach, develop balanced scorecards and conduct a strategic
planning workshop.